💼 Role Information
Role: Technical Support Engineer - AI/ML
Skills: AI, SQL
Job Type: Full-Time
Location: Nagpur, India
Work Model: On-Site/Office
🤖 GlobalLogic Hiring | Technical Support Engineer (AI/ML) | Nagpur
Description
GlobalLogic is seeking a highly skilled AI/ML Product Support Engineer transitioning from a Machine Learning development background into a client-facing, product-focused support role. This role offers a unique opportunity for professionals with a strong foundation in AI/ML and cloud technologies to apply their technical expertise in diagnosing, resolving, and guiding the use of cutting-edge AI/ML products and services.
Requirements
- Strong foundation in compute fundamentals including operating systems, virtualization, containerization (Docker/Kubernetes), and basic system administration.
- Hands-on experience with major cloud platforms offering AI/ML services (any cloud provider acceptable).
- Applied knowledge of Generative AI and Large Language Models (LLMs) with familiarity in tools like Vertex AI, Gemini, or Dialogflow.
- Experience in machine learning model development, deployment, and lifecycle management.
- Proficiency in modern AI/ML frameworks such as TensorFlow, PyTorch, JAX, or Ray.
- Understanding of model architectures (encoders, decoders, transformers) and accelerators (GPUs, TPUs).
- Strong analytical, debugging, and communication skills with a passion for customer success in AI solutions.
Job Responsibilities
- Provide L2 technical support for AI/ML products and services hosted on cloud platforms.
- Investigate, troubleshoot, and resolve product-related issues such as model performance, API integration, deployment, and infrastructure failures.
- Guide customers on best practices for deploying and optimizing AI/ML workloads using Vertex AI, Gemini, and Dialogflow.
- Collaborate with internal engineering, QA, and product teams to resolve escalations and contribute to product enhancement.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Stay up to date on evolving technologies in Generative AI, LLMs, and cloud-native ML tools.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a leader in digital engineering and product development. From Silicon Valley to design studios across the globe, we collaborate with over 500 clients to build innovative products and digital experiences that shape the modern world. We are committed to driving sustainable innovation through data, AI, and cloud technologies.
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How to Apply
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✨ Build your AI/ML career with GlobalLogic — where innovation meets intelligence!
⚠️ GlobalLogic is an equal opportunity employer committed to diversity and inclusion.
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