Virtusa is hiring for Software Engineer | Bachelor’s Degree | Chennai - Apply Soon!

💼 Key Job Details

Role: L1 Production Support Engineer

Company: Virtusa

Primary Location: Chennai, Tamil Nadu, India

Job Type: Experienced

Primary Skills: Python, Java, Networking, Linux, ITIL, SQL

Years of Experience: 2

Travel Required: No

Virtusa – L1 Production Support Engineer

Job Description

We are seeking passionate B.Tech graduates (CSE or IT) with 1–2 years of experience to join our L1 Production Support team. In this role, you will play a critical part in ensuring the stability, performance, and reliability of enterprise applications and infrastructure. This is an excellent opportunity to build a strong foundation in IT operations and support.

Key Responsibilities

• Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
• Incident Management: Acknowledge, log, and categorize incidents. Perform initial triage and resolve known issues promptly.
• Alert Handling: Respond to system alerts and execute predefined actions or escalate issues as needed.
• Job Monitoring: Oversee scheduled jobs to ensure successful execution and completion.
• Ticket Management: Create, update, and close tickets using ITSM tools such as ServiceNow or Remedy.
• Communication: Provide timely updates to stakeholders and escalate critical issues to L2/L3 teams when required.
• Documentation: Maintain SOPs, runbooks, and incident logs for knowledge sharing and audits.
• Shift Operations: Work in rotational shifts (24×7 model), including weekends and holidays.

Required Skills

• Strong foundational knowledge in at least one primary technical area: Java, Python, SQL, Linux, or Networking.
• Good analytical and problem-solving skills with an eye for detail.
• Basic understanding of ITIL concepts and production support workflows.
• Excellent communication and interpersonal abilities.
• Willingness to work in rotational shifts, including weekends and holidays.
• Adaptability and eagerness to learn in a fast-paced environment.
• Ability to collaborate effectively within a team and follow standard operating procedures.

About Virtusa

At Virtusa, we believe in teamwork, quality of life, and continuous personal and professional development. When you join Virtusa, you become part of a global community of over 27,000 professionals dedicated to innovation and excellence.

• We offer exciting projects and exposure to cutting-edge technologies.
• We value collaboration, creativity, and a strong sense of purpose.
• We provide an environment where great minds can grow and thrive together.

Equal Opportunity Employer

Virtusa is an equal opportunity employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Additional Information

Applicants may be required to attend interviews in person or via video conference and present a valid government-issued ID. All candidates must be authorized to work in the USA.

💼 How To Apply?

Interested candidates can apply directly through the official Virtusa Careers Portal.

Apply Here

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