Customer Associate (Freshers) – Wipro

Company: Wipro Ltd
Location: Pune, India
Experience: 0–1 year (Freshers Eligible)
Salary: ₹2–2.5 LPA(Expected)
Job Type: Full-Time, Permanent
Department: Customer Success, Service & Operations
Role Category: Voice / Blended Process

About Wipro

Wipro Ltd (NYSE: WIT) is a leading global information technology, consulting, and outsourcing company, with 170,000+ employees serving clients in over 175 cities across 6 continents.

Wipro helps businesses transform by leveraging deep industry experience, technology expertise, and a comprehensive portfolio of services. With 55+ Centers of Excellence focused on emerging technologies, Wipro delivers innovative solutions while optimizing resources, capital, and talent.

Wipro is globally recognized for:

• Innovative approaches to delivering business value
• Commitment to sustainability and responsible operations
• Helping organizations differentiate at the front and standardize at the core

Note: Wipro never asks candidates to pay fees for employment. All official communication will include Wipro’s email domain.

Role Overview

As a Customer Associate, you will be the first point of contact for Wipro’s customers, handling inquiries and providing accurate support across multiple channels. The role is ideal for candidates with strong communication skills who are comfortable working in a fast-paced environment.

This position also supports women candidates and women returning to work.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
• Provide accurate information about Wipro products and services.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all customer interactions using CRM software.
• Work efficiently across blended processes (phone/email/chat) to ensure smooth query resolution.
• Support 24/7 rotational shifts, including night shifts.

Desired Candidate Profile

• 0–1 year of experience in a customer-facing role (BPO, call center, or similar).
• Strong communication and interpersonal skills for effective customer interaction.
• Ability to work in a fast-paced environment with multiple priorities.
• Familiarity with blended processes and CRM tools.
• Commitment to customer satisfaction and professional conduct.

Key Skills

Blended Process, Communication Skills, Customer Support, BPO, Customer Service, Solving Queries, Customer Care, Voice Process, Customer Queries, Customer Handling, Chat Process

Work Environment & Benefits

• Full-time, permanent role in Pune with flexible rotational shifts.
• Opportunity to build a career in customer success and IT services.
• Exposure to a global IT services environment with cutting-edge technologies and process excellence.
• Inclusive work culture supporting women professionals and return-to-work candidates.

Application & Contact

Candidates interested in applying can submit their application through Wipro’s official career portal or recruitment partners.

Office Address:
ISD-BNG Dodda Kannelli, Sarjapur Road, Bangalore-29, Karnataka, India

How to Apply

If you are ready to begin your career with a company that values talent, ambition, and growth, now is the right time to act.

👉 Click Here to Apply